PRINCIPLE DUTIES AND RESPONSIBILITIES:

?Meets all of the metrics as defined by the organization and works on corrective actions.
?Compliance to all processes outlined by the Business Process team for all lines of business, this includes compliance to handle time as well as any legal or business practice compliance that would be required.
?Understand and modify own action to meet the individual KPI.
?Receive customer service request and provide appropriate service level attainment.
?Record service information accurately.
?Timely feedback the problem suggestion and question which involve system procedure script product training environment KPI and so on to the team manager.
?Focus on the daily work tasks and accomplish them timely.
?Continuously update related skill and knowledge, pass the business training and testing.
?Maintain Dell corporate identity.


QUALIFICATION

?Standard Mandarin speaking, good oral & written English and Mandarin
?Good service spirit, ready to help others and good summary skill
?With a strong sense of responsibility and pay attention to details
?Good analytical skills, logical common sense & strong communication skills
?At least 2 years working experience in customer service, IT industry would be prefer
?College degree or above
?Familiar with software reporting tools, esp. PowerPoint, Excel... etc.

1984年，邁克爾?戴爾先生創(chuàng)立了戴爾公司。公司的創(chuàng)立基于一個前所未有的理念――直接向客戶銷售電腦，用最高效的計算解決方案滿足客戶的需求。多年以來，戴爾一直致力于傾聽客戶的需求，提供客戶所信賴和注重的創(chuàng)新技術(shù)與服務(wù)。公司主頁：http://www.dell.com.cn/。


戴爾是全球最知名的品牌之一，是全球企業(yè)首選的IT 整體解決方案及服務(wù)供應(yīng)商。每天，戴爾向180多個國家和地區(qū)的用戶提供12萬臺以上的產(chǎn)品，相當于每秒出貨量1臺以上。Dell.com創(chuàng)建于1996年，是全球最大的電子商務(wù)網(wǎng)站之一，目前可以支持的語言已經(jīng)達到了34種。戴爾每年與客戶進行近20億次網(wǎng)絡(luò)互動，全球超過350萬的用戶通過社會媒體以及在線服務(wù)商與戴爾進行聯(lián)絡(luò)，這些網(wǎng)絡(luò)社區(qū)包括Dell.com，以及戴爾在Twitter、LinkedIn、Facebook、新浪、Orkut (巴西)和其它社交網(wǎng)站上的專區(qū)。2007年，戴爾推出了思想風暴（IdeaStorm?）網(wǎng)站，人們分享創(chuàng)意，并評選出他們喜歡的創(chuàng)意。迄今為止，戴爾已經(jīng)采納了其中400多個創(chuàng)意。

作為全球領(lǐng)先的系統(tǒng)與服務(wù)提供商，戴爾為包括大型企業(yè)、政府機構(gòu)、教育組織、中小企業(yè)以及個人消費者在內(nèi)的廣大客戶提供服務(wù)。